Returns & Exchanges

At RSPCA Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. Every purchase supports our mission to prevent cruelty to animals, so we strive to make the return process as simple as possible.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Ensure the item is in its original, unused condition with all tags attached, and pack it securely in the original packaging if possible.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized postal carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing